SHIPPING POLICY

Processing times can vary by item. Most in-stock products ship within 2-3 business days, whereas custom or made-to-order orders may take up to 1-3 weeks. Once your order has shipped, you will receive a confirmation email and a tracking number (if selected).

Shipping rates are calculated at checkout based on your location and the shipping method selected. Delivery times are estimates only provided by the carrier and may vary. I cannot guarantee exact delivery dates.

Shipping costs are non-refundable. Please ensure your shipping address is correct before placing your order. I am not responsible for delays, lost packages, or stolen deliveries resulting from an incorrect address.

Orders returned due to an incorrect address or because they were not collected from a pickup location will be refunded less the original shipping charges and any fees incurred as a result of the failed delivery.

If you experience a delivery issue, please contact the carrier directly using your tracking number as the first step in resolving the problem.

If your order arrives damaged or if you experience any issues, please reach out to me at info@hellebane.com as soon as possible with photos and your order details. I want to make sure your experience ordering from Hellebane is a positive experience, so I will do my best to help resolve the problem.

STICKER SHIPPING

Stickers can be shipped via standard lettermail without tracking for a very reduced rate. If tracking is needed, please select standard shipping. No shipping will be charged for stickers if included in another order.

outside canada (SHIPPING PAUSED)

International customers are responsible for any customs fees, duties, or taxes. These costs are not included in the purchase price. Orders returned due to unpaid customs fees may be refunded for the product cost only once the item is received back in good condition. Shipping costs are non-refundable.

If your order arrives damaged or if you experience any issues at all, please reach out to me as soon as possible with photos and your order details. I want to make sure every customer has a positive experience, and I will do my best to help resolve the problem.

CONTACT

If you have any questions about shipping, delivery times, packaging, or international orders, please email me at info@hellebane.com or send a message via the contact form.