returns & exchanges

I accept returns and exchanges on unworn and/or resellable quality items within 14 days of receiving your order.

Final sale items:

• Earrings

• Custom pieces

• Requested made-to-order items (does not include waitlist items)

The customer is responsible for all shipping costs related to returning or exchanging an item. Original shipping fees are non-refundable. Please ensure that returned items are safely packaged and arrive in new and/or unworn condition. I am not responsible for items that are lost, stolen, or damaged during return shipping. Once the item is received and inspected, any applicable refunds or payments will be processed and you will receive a confirmation email. Items that arrive damaged or in used condition may only qualify for only a partial refund, or depending on the extend of damage may not be eligible for refund.

If you would like to request a return or exchange, please reply to the order confirmation email or email me directly at hellebane@gmail.com with your order number.

damaged product

All orders are packed with care, however damages are still possible. If you receive a damaged product, please contact me within 14 days for a resolution via reply email to your order confirmation and include photos of the product and shipping parcel.

PROBLEMS? Questions? CONTACT ME!

If you have any questions about returns, exchanges, or repairs, feel free to reach out at any time. As a small business I value your support and will do my best to assure you have a positive experience!